Technical Support Representative - Lathrop, CA

Technical Support Representative - Lathrop, CA

03 Nov 2023
California, Lathrop, 95330 Lathrop USA

Technical Support Representative - Lathrop, CA

Technical Support Representative - Lathrop, CA

Seasonal Consulting Job Opportunity - Onsite Position

Duration: December 2022- April 2023


Lathrop, CA (Zip Code: 95330)

Rate: $20.00/hr.

COVID Vaccination: Required

Technical Support Representative Summary:

Kelly Technology is working with a wonderful technically sophisticated long-operating software development company that's been established since the 70's! Our client makes hugely successful (3rd largest in the nation) tax software solutions and products and are headquartered in San Joaquin County, in the very easy to get to, just of the 205, Lathrop, CA! Every year during their most busy time -TAX SEASON, they bring on board nearly 30 additional Technical Customer Support Professionals for a 4 to 5-month consulting engagement.

  • Paid Training starts December 1 st , 2022, and contract will go through end of March/April 2022.

Main Skills: CUSTOMER SERVICE, tech-savvy, hard-working, and flexible!

Technical Support Representative Job Details:

Overview: Primary contact for customers to provide technical support and services for our Tax SW product. Provide seasonal call center technical Tier 2/3 support.

Technical Support Representative Essential Responsibilities and Duties:
  • Receive inbound telephone calls, chat messages, and emails on product questions.
  • Provide excellent customer service, technical troubleshooting, and problem resolution.
  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
  • Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
  • Use professional judgment to resolve a problem.
  • Escalate customer concerns as necessary to management, as required.
  • Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.
  • Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.

Technical Support Representative Minimum/Essential Qualifications:
  • Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.

Technical Support Representative Preferred Skills:
  • High School Graduate or AA in computer science or business administration or equivalent experience.
  • 1-3 years software technical support in a call center environment.
  • 1-3 years windows XP/2000-2010, Internet Explorer/Browser, Modems, Network Functions and Configurations and Software Applications.

If you are interested in this role, then please feel free to reach out directly to: or 720-201-3798


You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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