Customer Service Associate
The successful Customer Service Associate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every interaction.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Efficiently and accurately respond to inbound email inquiries based on approved communications
Build sustainable relationships and engage customers by taking ownership for resolution
Log all interactions with customers to ensure the best possible service
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Ability to communicate via email with strong writing skills
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to understand and empathize with customers in difficult situations
Ability to multi-task, set priorities and manage time effectively
High school degree (College degree preferred)
Bi-lingual (Spanish preferred)
This is a fulltime position. Work from the office, not remote.
