Founded in 2010, Fame Accessories has dedicated itself to becoming a leader in women's fashion accessories, offering an unparalleled selection at affordable prices. Our goal is to empower our customers' businesses to flourish by providing them with the best in quality and design. We pride ourselves on fostering strong relationships within our team and with our customers, believing firmly that a happy and dedicated team is the key to satisfied customers. As we continue to grow and evolve, we remain committed to our mission of enhancing the success of our clients while nurturing a positive and dynamic work environment. Join us in our journey to redefine the world of fashion accessories.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Analyze customer feedback and provide suggestions for improvement
- Communicate effectively with customers to ensure their needs are met
Skills:
- Fluent in English (written and verbal communication)
- Multilingual skills, particularly in Spanish, is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in data entry and computer skills - Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
This position offers a competitive salary and benefits package. If you are a motivated individual who enjoys providing excellent customer service, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives.
