Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etcInformation system hardware configuration and repair.Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.Computer moves, adds & changes.Operating system reloads.Install and configure software for The Wonderful Company based on the information systems policies and procedures.Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.Printer maintenance - moves, adds, changes, toner/ink supply management.Backup for general telephones including:Telephone new user setup & training.Telephone general troubleshooting.Coordinate with vendor for service / repair.Physical layer (wiring) connectivity.Mobile device managementPrimary point of contact for helpdesk calls.Secondary point of contact for chat support
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