Lead Barista

Eataly’s vibrant marketplace features a variety of quick service experiences, including our Lavazza and Vergnano coffee counter—an essential destination for authentic Italian espresso and beverage culture. The Lead Barista is responsible for owning and operating these counters, ensuring exceptional coffee quality, efficient service, and an elevated guest experience. Reporting to the QSR General Manager and Assistant General Managers, the Lead Barista supervises Baristas and QSR team members while acting as the on-floor expert for all coffee operations. Owns the day-to-day operations of the counter, ensuring consistency in execution, service flow, and overall presentation Leads by example on the floor, delivering exceptional hospitality and engaging with guests to create a welcoming and memorable coffee experience Maintains a strong focus on beverage quality, speed of service, and cleanliness at all times Purchases supplies, beverages and equipment per the direction of the QSR General Manager Oversees ordering, inventory, and pars for coffee, milk, pastries, and related supplies; ensures proper rotation and minimal waste Manages transactions and ensures accurate accounting Supports scheduling, shift organization, and daily communication through shift notes and team alignment Records shift notes and assists with administrative duties such as scheduling when needed Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates and resolves guest incidents Performs other duties as required or assigned