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Hotel Front Desk Clerk (Monterey)
compensation: $13 -$14 Per Hour
employment type: full-time
Located in the heart of Monterey California, and short walk to Fisherman's Wharf and Downtown Monterey.
We are seeking a hard working, friendly person with great customer service skills to join our team. You must be able to multitask, be computer literate, have excellent oral and written skills, and be able to work and communicate effectively with the management team. Our preference is that you have a minimum of one year in the hospitality industry a plus . Face to face customer service experience.
Principal Duties for Front Desk Agent:
Greet guests, check-in/check-outs, showing rooms, etc
Respond to phone, and in-person inquiries . Assist with the phone, online and in-person reservations
Process CC and cash transactions .
Filing and general office organizational duties
Ability to resolve conflicts
Excellent communication skills a must since you will be in constant contact with guests
Handles stressful situations; makes mature and knowledgeable decisions.
Handles all guest complaints or problems to exceed the guest expectations
Keeping the lobby/reception area tidy at all times
Data entry
Research and web searches
Tracking room inventories
House-keeping support and able to clean a room in an emergency situation .
Your role here will be fast-paced, challenging and fun. We are looking for someone with the same passion . We are also looking for someone with flexibility in their schedule. This position is a 32 to 40 hour-a-week job .
PLEASE SEND RESUME BY EMAIL OR DROP IT IN PERSON. Please provide the name of the hotel you work before and provide references.
