The Customer Insights and Analytics team develops insights on the customer that help shape Made by Google products as well as the marketing of those products (e.g. Pixel phones, Nest / Google Home, Stadia). We work internally with teams across the Google organization, as well as in close collaboration with outside retailers, operators, researchers, and many others, to bring our shared vision to life.
As a Customer Insights Research Manager on the Customer team, you will play a role in developing and implementing Google's hardware vision. This research will inform future marketing and product strategy. You understand consumers, have analytical horsepower and business judgment to define and prioritize research projects that bring the voice of the consumer to Google. You have experience drafting surveys and driving the design and implementation of quantitative and qualitative studies. You support research stakeholders from marketing and product teams, and are a research partner to others on the Customer Insights & Analytics team. You can run research internally as well as manage external research agencies.
Given the expansive range of internal and external constituencies, you should be comfortable working, communicating and presenting at all levels, both internally and externally, with customers and colleagues and on an international level. You have excellent experience in consumer insights and product development insights.