Vacancy expired!
Description Robert Half is currently in need of a qualified Customer Service Representative to set out to work for one of our Oakland-based clients! The Customer Service Rep will ensure quality control and handle issues as they arise with customers and the products, transferring the inquiry or complaint to the appropriate department. The ideal candidate will have a background that includes Customer Service experience, and must be able to thrive in a fast-paced environment with many people to succeed. If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!Responsibilities:Coordinate order fulfillment with timely entry and shipment
Resolve order issues efficiently to minimize time customer waits for order exception resolution
Act as liaison between internal department and external customers
Maintain customer satisfaction by remaining knowledgeable of product and market
Transfer calls and inquiries to appropriate department
Provide analysis and input on productivity and offer ideas to maximize efficiency and output
Other duties as assigned
Requirements
Must-Haves:Knowledge of ERP system and order process
Very attentive to detail
Very comfortable working in a fast-paced environment and with many people
Superior computer and analytical skills, leveraging skills to provide valuable insight
Strong verbal and written communication skills
Positive attitude and able to maintain composure during fast-paced day
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
