We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!What youll do:As the Vice President of the Content Design Practice, youll specialize in onboarding and continued learning experiences at SAP, you will lead a team of UX writers and content strategists to develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping user experiences through content You'll collaborate closely with cross-functional teams to conceptualize and create intuitive and user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role extends to crafting and refining the content strategy for educational content, ensuring consistency and clarity in all learning materials. Leveraging your expertise in content design principles and user-centered design, you will elevate the written content of our products' learning journeys, ensuring a seamless and enjoyable user experience.Success in this role begins with a strong strategic approach, understanding the customer and business needs, peer-collaboration, thoughtful planning and coordination across product development teams- ultimately taming complexity for our users. You will participate in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.What you bring:You bring extensive experience in content design, you possess a robust portfolio demonstrating your proficiency in creating diverse, impactful written experiences. Your deep understanding of content design principles allows you to translate complex concepts into intuitive and engaging written experiences that enhance user comprehension and interaction. Strong leadership skills enable you to mentor and inspire junior content designers and writers, driving excellence within the team and organization. You excel in collaborating with stakeholders to understand user needs and business objectives, translating them into innovative and effective solutions. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.Expectations and tasks:
Lead a growing, global team of UX writers and content strategists
Define and lead the content design strategies for onboarding and learning experiences, ensuring alignment with product goals and user needs
Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc. Educate, socialize and evangelize blueprints across teams.
Partner closely with product managers, developers, and other stakeholders to generate innovative and user-centric product experience concepts
Collaborate closely with UX designers, product managers, and developers to integrate content design seamlessly into product experiences
Facilitate brainstorming and design sessions to help diverse teams drive towards decisions
Conduct content design reviews and provide constructive feedback to ensure the highest quality execution across all projects
Continuously research and stay up-to-date on the latest content design trends and technologies, influencing the future of user experience
Extensive experience working with brand and copy standards, including style, voice and tone.
Experience using and leading Design Thinking and Human-centered design methods with cross functional teams.
Establish and champion content design best practices that ensures consistency and scalability
Present content design concepts and ideas clearly and persuasively to design leadership and executives, fostering collaboration and buy-in
Mentor and collaborate with junior content designers and UX writers cross teams, fostering a strong design culture
About you:
10 years of experience in content design or UX writing, technical writing, and content strategy
Proven ability to lead and inspire a team of writers and content designers, fostering a collaborative and innovative environment
Experience curating content for a variety of mediums and diverse audiences, demonstrating versatility and adaptability
Strong understanding of content design principles, user-centered design, and design research
Excellent verbal and written communication skills, with the ability to articulate concepts and rationale to stakeholders at all levels
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously while maintaining high standards of creativity and attention to detail
Proficiency in industry-standard design software (e.g., Figma, Mural)
A passion for innovation and a desire to push the boundaries of content design and elevate experiences to a new level
Bachelor's degree in relevant discipline (ex. English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design). Masters preferred.
About the Team:Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers and content strategists who thrive on collaboration and creativity to make a significant impact on millions of users worldwide, ensuring they have the best possible experience with our products. We value fresh perspectives and bold ideas, encouraging everyone to contribute their unique strengths. If you're passionate about content design, user experience and eager to innovate, join us in shaping the future of user onboarding and learning to the next level at SAP.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.comFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in theSAP Referral Policy (https://one.int.sap/me@sap/jobsatsap#17498858-1050-415e-8d82-21f91655666b96fc) . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 400283 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
