DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.How will you make an impact in this role?
This is a Senior Manager position and the person is expected to lead the team to be able to perform daily operations activities like Incidents, RFCs, major incident management on the CI/CD automation platforms
Serving as a core member of an agile team that drives software applications build, tests and deploy through CI/CD automation tools.
Owning all technical aspects of CI/CD tools which are used for build, test and deploy.
Working with application support teams for providing support for build, test and deploy their application codes in DevOps platforms.
Identifying exciting opportunities for adopting new technology to solve existing needs and predicting future challenges
Ensures high availability of Dev, QA & Production environments and achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).
Partners with CI/CD and Cloud engineering teams and technical product managers to support a continuously evolving platform
Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution Minimum Qualifications
Minimum 10 years of industry experience with 5 years of relevant experience
In depth understanding of Linux functionalities and features as well as good experience of Linux system administration
Hands-on deployment and troubleshooting expertise to at least a medium level (on a scale of low, medium and high expertise) on 5 or more of the following technologies and products or similar products
a. Build & Collaboration - Jenkins, Artifactory, IQ Server, GitHub, GitHub Actions, Atlassian tool suites (Confluence and Crowd)
b. Test & Scan - Lisa, Selenium, JMeter,SonarQube
c. Deploy & Control - Ansible Tower or Automation Platform, XLR
d. Observability - Dynatrace, Splunk, Open Telemetry
e. Cloud Technologies - Rancher, Docker, Kubernetes
Proven diagnostic, troubleshooting, and service restoration skills.
Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.
Metrics management, outstanding written and verbal communication skills
Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience
The candidate must have the ability to bridge the gap when working with the Product, Architecture, QA and Infrastructure teams.
Strong acumen to identify opportunities for automation and evaluate the performance and productivity of a team with the goal of maximizing the team's efficiency
Preferred Qualifications
Red Hat Certifications on either RHCE, RHCSA; CKA or DevOps certifications
Design and develop components for data hygiene to maintain enterprise platforms
QualificationsSalary Range: $110,000.00 to $190,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologiesPrimary Location: US-Arizona-PhoenixOther Locations: US-Arizona-Phoenix, US-California-Palo Alto, US-New York-New YorkSchedule Full-timeReq ID: 24013279
