The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction.
Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:
Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
Active directory account administration
Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
General IT technical support, troubleshooting, and documentation for customers and internal IT staff Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
Perform user and system requirements gathering and analysis
Determine requirements, design and build for customer use hardware
Determine proper installation parameters for software and hardware.
Analyze, detect, identify and correct technical problems and deficiencies
Properly escalate issues and follow through to successful resolution
Monitor system performance.
Excellent customer service skills and professional conduct
Knowledge of personal computers and peripheral devices
Ability to apply logic in analyzing technology solutions
Strong organizational and communication skills
Ability to perform effectively both independently and as a team member
Working knowledge of Microsoft Office Suite and Windows 10
Understanding of system imaging utilities such as TrueImage, and SCCM OSD
West Advanced Technologies, Inc
E: firstname.lastname@example.org D: 279-666-5838
Serving government agencies for 22 Years