Facility:SRS Rancho BernardoCitySan DiegoDepartmentJob StatusRegularShiftVariableFTE1Shift Start TimeShift End TimeOther; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; Hospital Corpsman (HM) - US NavyHoursShift Start Time:7 AMShift End Time:5:30 PMAdditional Shift Information:4- 10's Thursdays offWeekend Requirements:As NeededOn-Call Required:NoWhat You Will DoAssists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population.Required QualificationsOther : Certification of completion of a Medical Assistant Program.
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Preferred Qualifications1 Year MA experience in related clinical area.
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Hospital Corpsman (HM) - US Navy -PREFERRED
Essential FunctionsClinical competenciesSuccessfully completes Clinical Competencies with a score of 90% or greater in each section = Great.Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on secondattempt = Needs Improvement.
Clinical skillsDemonstrates clinical knowledge and skill in assigned area and within scope of practice.Fully successful in performing/assisting with all tests and procedures in assigned department.Administers medications safely and accurately per guidelines and written order. Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification. No medication errors.Able to prepare patient for examination or procedure. Obtains complete and accurate consent for procedures/surgery. Prepares and labels biopsies in a thorough and accurate manner.Accurately documents patient care per protocol.Partners with physicians to continuously learn and expand clinical knowledge base.Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments.In partnership with physician, may review pre-printed teaching materials or written instructions from the provider with the patient.Uses universal precautions and demonstrates knowledge of infection control policies and procedures.Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.Participates in clinical projects as directed by the physician or manager.Department specific requirements:
Department efficiency and effectivenessOrganizes and completes daily requirements and responsibilities.Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedure for entering of OCM and utilization of IDX. Completes work within assigned hours.Able to respond to changing circumstances and prioritize patient needs.Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability.Ensures readiness of reports and information to maximize patient visit.Maintains appropriate supply levels. Cost conscious in usage.Participates in and prepares for site inspections and inventories.Completes department inventories per guidelines.Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise.
Quality initiativesCompletes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.Support and completion of quality initiatives: P4P, BMI, DataMart, etc.
Technical skillsDemonstrates knowledge of equipment and Information Systems applications.Able to activate emergency procedure per protocol - code, fire, etc.Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed time lines.Support and knowledge of new applications and policies: AEHR, Abbreviations, etc.Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities.Able to operate and maintain department equipment.
Knowledge, Skills, and AbilitiesDemonstrated proficiency in clinical skill and office procedures.
Medication administration proficiency.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class