About usDo you see yourself as the Reservations Manager? What's your passion? At the InterContinental San Diego Hotel we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Day to dayManage the guest reservations function including but not limited to advanced room reservations and group coordination service to ensure prompt service, productivity, and maximize hotel profitability.Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions
Maintain group pick-up reports and communicate with CS regarding upcoming groups cut-offs.
Assure group final room nights pickup and revenue are in balance between PMS and Delphi.
Manage the daily activities of the reservations/Coordinators. Schedule and assign work.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions.
Interact with outside contacts:
Guests, visitors – to ensure their total satisfaction
Other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)
This is the top reservations job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services. Typically supervise reservations agents and may oversee subordinate supervisors. This job does not have accountability for the Revenue Management function.RequirementsHigh School or equivalent and two years reservations/front office experience including management experience, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration, or related field preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:· Frequently standing up or moving around the facility· Use a keyboard to operate reservations system, etc.· Carrying or lifting items weighing up to 10 pounds· Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.BenefitsIn return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.