Serve as the primary point of contact for Jira and Jira Service Desk as a technical resource
Develop an implementation strategy based upon technical requirements in accordance with our Atlassian build standards for Jira
Technical Liaison between integration partners leveraging MuleSoft, Workday, Open LDAP and other technologies
Design and build Jira Service Desk Projects, workflows including project workflows, screen schemes, permission schemes, notification schemes required to support on-boarding and off-boarding activities.
Build and manage workflow automations using GroovyScripts, Jira automations and other custom scripting languages and services required to support the new processes.
Document and manage all work within Jira as stories and tasks.
Create technical documentation for all scripts and integration points for Jira and Jira Service Desk.
Create security architecture that can support project level, issue type, issue and field level security.
Develop reporting capabilities required by the project including custom fields required to integrate with EazyBI, our Jira reporting solution.
Jira Project Management - Responsible for creating new projects, maintaining existing projects including permissions, schemes, workflow design and optimization, field management
Excellent written and oral skills needed to work directly with stakeholders to gather requirements and translate them to technical requirements
Experience working in an agile software development framework
Excellent documentation skills to create Jira stories, tasks and other project artifacts
Familiarity with hands-on experience using JIRA REST APIs for integration with other tools.
Familiarity with Java, Apache Tomcat, APIs, Certificates, POSTGRES and MySQL.
5+ years as an Atlassian expert with the Atlassian Data Center platform with JIRA, JIRA Service Desk and Confluence applications
Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment.
Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements.
Effective documentation skills to properly define new policies, run books, change requests, requirements documents
Experience working in a service management environment where IT organizations adhere to ITIL processes including request fulfillment, Incident management, change management, problem management.
Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives
Experience writing custom plugins and scripts for the Atlassian Suite.
Experience working with the following JIRA Service Desk plugins is preferred: Refined Theme for JSD, Candylio CSAT, Extensions, Canned Responses, Similar Issues, Active Directory User sync
Experience working with EazyBI business intelligence plugin for JIRA/JIRA Service Desk
Experience working with hardware and software automation and configuration using Chef and Terraform with the Atlassian Data Center environment.
Bachelor's degree preferred
3+ years working as a Jira developer, specifically building and managing Jira Service Desk
ITIL 3v Foundations Certification preferred
Atlassian certification for JIRA, JIRA Service Desk and Confluence, with a preference of experience with deployment and management of the before mentioned applications in an Atlassian Data Center configuration.
location: SAN FRANCISCO, California
job type: Contract
salary: $60 - 96 per hour
work hours: 8am to 5pm
Experience developing requirements, documenting solutions in JIRA issues, coordinating testing and deploying solutions with full UAT by customers.
Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE -> PROD
Experience with Structure plugin preferred for more traditional waterfall view of the portfolio and projects within an organization
Experience with Atlassian Portfolio preferred to manage an organization's portfolio and resource management
Experience with with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issuetype development
Responsible for CSAT plugin configuration and management
Responsible for email customization using templates updating existing and creating new templates
Responsible for data quality across the JSD environment for all fields required for reporting in EazyBI.
Responsible for EazyBI reporting plugin to manage all accounts, data quality, data import, updates to existing reports, developing new custom reports, training for team members and customers, developing KPI dashboards from individual reports.
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors (required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.