IT Field Operations Technician

IT Field Operations Technician

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IT Field Operations Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking an IT Field Operations Technician to support our customer in San Francisco, CA

Job Duties and Responsibilities:

• Provides client consulting and training on the interfacing and use of the network facilities and computer systems.
• Plans and leads computer network initiatives within area of responsibility.
• Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS
• Proficient in setup, configuration and Operations and Maintenance of Backup Hardware/software (e.g. - HP Tape Libraries)
• Proficient in setup, configuration and Operations and Maintenance of Computer systems.
• Provide VIP support for Agency Headquarters personnel
• Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
• Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
• Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
• Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
• Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
• Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
• Diagnoses and repairs problems in a manner that prevents future errors and problems.
• Provides internal consulting, technical guidance, information and support to application developers, computer operations,
• workstation support, company management and departmental clients.
• Keeps abreast of relevant technologies and maintains selected technical certifications.
• This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors.

Must Haves:

• Outstanding Customer Service Skills are a MUST!
• Strong Windows 10 Desktop Support experience.
• Moderate knowledge of Windows Server Systems Administration, to include:
  • Active Directory Users and Computers and respective account management.
  • NTFS Permissions.
  • SMB Network Share Permissions.
  • Print Server Management.
• Fundamental LAN troubleshooting experience.

Nice to have:

• Microsoft PowerShell experience.
• Fundamental knowledge of Microsoft Azure.
• Moderate Network troubleshooting knowledge. (Network+, CCNA or above)

Experience and Education Requirements:

Prefers bachelor's degree with five or more of related experience or equivalent experience. Must be able to obtain DHS EOD. Up to 15% travel may be required

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.