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Job Requisition ID #21WD45445Position OverviewAre you looking for a career that combines innovative technology and design, ultimately helping both creative and engineering types make anything? If so, meet Autodesk. Autodesk’s cutting edge Sales and Customer Success Automation Team (SAA) is seeking a Business Analyst to create an innovative, streamlined experience for our sales and customer success representatives. The impact of this work will ensure our customers have a delightful experience when engaging with Autodesk, while also ensuring our customer success team focuses on the right customers at the right time.Your business process and analytical skills will be instrumental in helping Autodesk scale globally aligned processes. As the organization unifies around specific frameworks and platforms, you’ll help implement new processes and tools that support the global needs of our organization.ResponsibilitiesDevelop, document and measure end to end process flows
Identify and research end to end current state processes, pain points, inefficiencies, and the best opportunities to drive improvement through automation
Suggest new methods to improve the experience and productivity of internal users and customers
Design and define Salesforce configuration including data objects, sharing & security settings, validation rules, workflows, and user interface
Build reports and dashboards in Salesforce to support business objectives
Leverage Salesforce functionality such as Data Loader and Process Builder, as appropriate to address business challenges
Ensure and maintain data integrity through reinforcement of sales and success processes, data improvement projects, and ongoing data clean up
Stay up to speed on emerging salesforce capabilities and industry best practices for the platform
Minimum QualificationsBA or BS in related field
5+ years relevant experience
3+ years Salesforce experience
MS Office experience
Preferred QualificationsExpertise analyzing and designing business processes and recommending improvements
Superior communication skills; the ability to effectively communicate with both business and technical teams
4+ years of Sales Operations, Sales, Customer Success experience
3+ years Salesforce administration experience
Experience with reporting tools (Excel, Salesforce, PowerBI, Tableau, or similar)
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers at mailto:Careers%20%3Ccareers@autodesk.com%3E .With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
