The primary responsibility for this position is to maximize the availability of all network components. The technician is the point of contact for providing first and second level troubleshooting for all network equipment. The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.
The activities for this position include:
Patching cable installation and recovery
Installing power leads
Installing, removing or swapping equipment
Locating and or identifying network circuits and tagging the demark location
Providing escort services for Third Party Vendors in the facility
Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
Support and assist in the troubleshooting and testing network equipment and components, including:
o restarting equipment;
o troubleshooting and patching power cables;
o Troubleshooting and patching Fiber and Copper cables
o identifying a switch port location;
o pinging key Devices and performing DNS lookups
o troubleshooting, installing, and where necessary removing equipment and/or components
o perform visual checks for hardware failure lights or console error messages, power status and hardware labels and
o assisting with the identification and reporting of communications room environmental issues
Perform MACD (move, add, change, delete) activities for end user business LAN and voice devices
Maintain the Inventory of the Network Devices
Update and Manage the DCIM tool
Adhere to Company's Change Management Process, BCP and DR Plans
Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g hurricanes, earthquakes, etc.)
Provide smart hands support for other telecommunications infrastructure such as
o Coordinate with cabling contractor
o WiFi and BLE systems
o Microwave systems installation, maintenance, troubleshooting and repair.
o Radio systems (HF, VHF, UHF, 2-way, radar, ) installation, maintenance, troubleshooting and repair.
o VSAT installation, maintenance, troubleshooting and repair.
o Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M
o lpWAN (low-power WAN) systems such as LoRaWAN
o Other IIoT/OT systems
o Solar panel / battery power systems installation, maintenance, troubleshooting and repair.
o Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair.
Daily/Monthly/Quarterly reports generation and Review with Customer
Educational Qualifications and experience:
Have an associate or bachelor's degree
Certifications such as CCNA, CCNP will be ideal
Technicians should be conversant with compliance regulations, such as SOX
4 to 8 years of relevant experience in IT industry
o Experienced in racking, stacking, cabling, and decommissioning of Network Hardware devices
o Experienced in Smart Hand Support for Network device maintenance
Strong Verbal and Written communication skills
Ability to walk around a good deal of time, and lift heavy devices
Willingness to work in shifts, attend on calls and weekend work as per schedule