Front Desk Positions at International Hostel

Front Desk Positions at International Hostel

25 Nov 2024
California, San francisco bay area 00000 San francisco bay area USA

Front Desk Positions at International Hostel

Vacancy expired!

Do you want to work in a new hostel close to Fisherman’s Wharf and meet people from all over the world? We're hiring front desk receptionists for a variety of shifts. Meet happy young travelers and be a great ambassador to make their stay in SF memorable.

Samesun SF is part of the Samesun Nation, a network of hostels throughout Canada, with three other California locations in LA and San Diego. We're an inclusive, family-like group wanting to show our guests what's so great about California. We are looking for friendly, outgoing people who love San Francisco as much as we do. Learn more about us at Samesun.com.

Our ideal applicant will be assertive when needed but be personable, friendly and open to interact with people from all over the world, some of whom may have limited English. Previous international travel with stays in hostels and a passion for the 'hostel experience' is a plus. But if you don't have that, approachability, true enthusiasm and interest in the service industry works for us.

We are looking for an overnight receptionist to work 4 overnight shifts, midnight to 6 am.

We are looking for a day receptionist to work a variety of day shifts. Schedules are 6 am to 12:00, 12:00-6pm and 6pm to midnight. Days may vary, but will be consecutive.

The successful applicant will have the ability to be pro-active and self-manage and can be approachable even in sometimes hectic situations.

Responsibilities include:

- Provide great customer service

- Maintain a clean, secure and welcoming environment to individuals of all flavors

- Embrace the company attitude and work to make each guest's stay memorable

- Monitor hostel security, checking all guest keys on entry

- Make bookings and correct booking errors

- Handle email correspondence in a friendly, professional manner without grammatical errors

- Handle check ins and check outs with money handling and till balancing responsibility, accurately recording cash and credit card transactions

- Handle guest inquiries and issues. Be resourceful and be able to find the answers for guests when they do not know the answers themselves

- Provide advice on what to do, where to eat, give directions, etc.

- Sell tours and other hostel sales items

- Handle some light cleaning and housekeeping duties when needed

- Keep the front desk tidy and clean; sanitize between shifts

- Handle minor maintenance issues like re-programming a remote or changing a light bulb

- Answer phones and walk-in inquiries using proper etiquette

- Extra duties that may be assigned by the Manager or Supervisor

Preferred Experience:

- previous work in the service industry, especially in hospitality

- previous stays in hostels

- authorized to work in the USA

- bilingual a plus English proficiency required

- computer literacy required

- travel experience

- knowledge of San Francisco and surrounding area

HOURS

You must have a flexible schedule and be able to work some weekends and holidays. Shifts may range from 6 to 8 hours. You must be able to work a minimum of 24 hours per week.

COMPENSATION

Starting Hourly Wage is $19 for day shifts, $24 for overnight shifts, time and a half on certain holidays, free stays in our other hostel locations, paid sick days.

TO APPLY

Sound like the job for you? Then please follow these instructions when you apply. Learn more about us at samesun.com to confirm we're a fit for you. Then, write us a cover letter stating which position you want, why you want the job, share a bit of your hosteling or travel experience and why you're the best candidate. Include a resume.

Please do not apply in person. Applications lacking a cover letter won't be reviewed.

Candidate must have the ability to sit, stand, bend, lift arms overhead, stand on a short ladder, reach, walk, climb stairs, and hear, understand, read and speak reasonable English, have manual dexterity, ability to visually inspect tiny items, and lift up to 40 pounds.

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