Vacancy expired!
Minimum Qualifications and Experience
- Possess Microsoft desktop operating system/applications, installation and support experience.
- 3+ years industry experience in technical support, professional services, engineering, or related functions required
- Experience in using one or more of the following handheld device operating systems.
- Perform installations and configurations of PC hardware and software.
- Troubleshoot customer issues involving desktop hardware, operating system,
application and networking issues. .
- Tech Support for PC Workstations, Servers, and Peripherals via onsite work,
and remote site support via telephone.
- Periodic travel and after hours support will be required
- The ideal candidate would be responsible for supporting jobsite servers, workstations, and network printers. This role includes mission critical first and second level support.
- Systems Admin Skills including Windows Server 2016 and 2019.
- Ability to monitor, configure routers and firewalls.
- Troubleshoot, diagnose and correct PC hardware, software and peripherals problems.
- Knowledge Re-images computers and performs data migrations and restorations.
- AD administration, creating and disabling users in LAN/WAN and VPN networks.
- Excellent knowledge in Office 365, MS Outlook for POP and Exchange profiles.
- Must login all calls and issues in our Heat helpdesk ticketing system.
IT TECHNICAL SUPPORT EXPERIENCE IS A MUST!
- AA, MCP, MCSA are preferred, with a minimum of 3 years of related experience.
- Proven ability to solve complex problems with little assistance.
- Strong interpersonal/organizational skills and superior customer service abilities.
- Must be self-motivated, detail orientated and able to multi-task.
- Experience working in a team environment.
- Excellent communication skills.
- Able to adapt to a constantly changing environment.
- High degree of personal integrity and professionalism.
- Works effectively with minimal supervision in a collaborative environment
Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.
