Retail Store Manager

Retail Store Manager

16 Sep 2020

Retail Store Manager

General Summary :

The Store Manager In Training (SMIT) job is the first step in the CVS / pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role.

From the date of entry into the CVS / pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and / or executive opportunities in 3-5 years.

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS / pharmacy through a focus on excellent customer service.

Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS / pharmacy store including :

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.

In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS / pharmacy culture, in order to prepare for promotion to a Store Manager position.

This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position.

SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings.

No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions :

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

Handle all customer relations issues in accordance with company policy

Promote a positive shopping experience for all customers

Maintain customer / patient confidentiality

3. Merchandising / Presentation

Price merchandise

Stock shelves

Reset departments following POGs adapting them to a particular store

Organize and execute the display and signing of weekly, major promotional and seasonal merchandise

Organize and execute the display and maintenance of off-shelf merchandise

4. Loss Prevention

Control use of register keys, securing door keys, alarm codes, and safecombinations

Execute locking of safe and security doors and setting of alarms when closing the store

Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report

Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly

Protect store assets

Administer, monitor, and react to Internal Loss Prevention programs and systems : employee bag checks; lockers secured; receipts for purchases

Maintain and react to Electronic Article Surveillance system

Ensure price accuracy, using POS Price Accuracy Report and in-store price audits

5. Operations

Respond to MIS

Review electronic journal

Access, input, retrieve and analyze information from the computer

Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine

Maintain an organized office and backroom

Work reserve stock

Oversee and execute the preparation of the daily cash report and weekly summary

Develop sales / hours forecasts

Load and unload deliveries

Lift 35 pound trays / cases to a height of 4 feet

Move trays / cases from one location to another

Verify and document billing of merchandise (check-in merchandise)

Execute and document merchandise returns and inter-store transfers

Operate a cash register - including : cash, check and charge transactions

Bagging merchandise

Execute and document : Cash / check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts;

cashier verifications; rain-checks; signing crew members on / off; taking closing readings

Deliver deposits and secure change from the bank maintain a balanced imprest fund

Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours

Finalize weekly payroll

Ensure compliance with all company policies and procedures and federal and state laws

Prepare, complete and distribute reports and records : paid out summary; key rec’s (accounts payable); MU / MD; customer cash discrepancy;

returnable merchandise; accident reports; various other surveys as requested

Open / close store

Conduct a walk through of the store and establish a prioritized list of tasks

Answer telephone

Identify and react to in-store repairs

Execute payment of outside vendors as appropriate

6. Human Resources

Train, develop, and evaluate crew members and supervisors

Execute all necessary documentation for H.R.I.S. administration : hiring kits; staff enrollment forms, changes of status forms for all store personnel

Conduct performance appraisals for all directly assigned personnel

Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

Coach and execute counseling discussions with store employees

Maintain a work place free from discrimination and harassment

7. Financial Reporting / Administration

Analyze operating reports / documents and make recommendations on how to improve store performance and implement plans

Prepare the store for a physical inventory

Disclaimer :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inven

Required Qualifications

Willingness to accept promotion into a CVS / pharmacy Store Manager position if promotion is offered

Ability to transfer to other CVS / pharmacy stores located within the same District

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

5 + years of retail management experience, or experience as a CVS Supervisor

Ability to transfer to other CVS / pharmacy locations outside of the same District


A high school diploma or GED is required.

A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Business Overview

At CVS Health, we are joined in a common purpose : helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused.

Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex / gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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