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West Safety Services is looking for a Tier 1 Support Specialist to add to its team in Longmont, CO. The core focus of this position will be responsible for providing initial response and basic troubleshooting for customer related issues in adherence to departmental policies and procedures; take initial customer calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.
Key areas of emphasis include:
â¢Managing CSC mailbox
â¢Work on issues without step-by-step instructions
So, if youâve been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and letâs get started on something BIG.
â¢High school diploma or GED required.
â¢Minimum 2 yearâs customer service experience required, preferably in a helpdesk environment. Minimum 1-year experience in the 9-1-1 or public safety industry preferred.
â¢Basic knowledge of PC Hardware, DOS, and Windows NT, Windows 9 x, and UNIX preferred.
â¢Basic knowledge of MS Excel, Word, and Outlook required.
May be required to work varying shifts.
West is connecting people and ideas
We are delivering on their potential
We are improving the way we work and live
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network â based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Applications will be accepted through 5/13/2019
Equal Employer Opportunity/Disabled/Veteran
â¢Westâs Safety Services has strict background check requirements both pre-employment and throughout employment.
â¢Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
â¢The company also runs a motor vehicle record check as part of the background check process.
â¢The Company conducts pre-employment drug screening and periodic screening during employment.
â¢Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
â¢Westâs Safety Services is a tobacco-free workplace.
Primary Location: United States-Colorado-Longmont
Organization: West Safety Services USA