Health Benefit Customer Service Representatives are passionate about developing strong, positive client relationships and ensuring customer satisfaction. The Benefit plan team takes pride in their thorough knowledge of information, quick problem-solving skills, and ability to take on new challenges every day.The Benefit Customer Service Representative must have an aptitude for working in a team to resolve issues in a fast-paced environment. In this position, you will experience professional development through improving your technical and interpersonal skills while meeting the needs of clients. This position often requires the handling of sensitive information with professionalism and integrity. Our supportive, team-oriented approach will motivate you to do your best while also helping others.Customer Service Representatives also have the option to obtain their life & health licenses and travel to clients within the state of Colorado to service clients, run enrollment meetings and give presentations on benefits.Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The Role
Handle calls and inquiries from participants regarding benefits and claim status
Develop a strong understanding of various health plan designs and details
Work cooperatively with other team members to complete tasks and resolve conflicts
Handle complaints and troubleshoot problems professionally to ensure effective resolution
Participate in trainings and team meetings to increase and improve existing skills and knowledge
Maintain complete and accurate documentation of your work and stay cognizant of HIPAA rules and regulations while handling protected health information
Quickly learn and efficiently use the required software, reports, tools, and metrics to ensure quality output / service delivery
Support the development of client documents including claim audits, presentations, and case documentation
Participate in team meetings and proactively support the capturing and completion of next steps and action items
Share the client’s vision of always going the extra mile to engage with members and ensure satisfaction
Note that our working hours are Monday-Thursday 7:30 am-4:30 pm; Friday 7:30 am-4:00 pm
Prior client service experience helpful but not required; some knowledge of employee benefits and health plan design is desired
Possess excellent listening, verbal, and written communication skills
Conflict resolution, case management, and problem-solving skills
Ability to work and think independently as well as part of a team
Good time management skills
Detail-oriented, customer focused and target driven
Ability to multitask and utilize available resources to solve problems
Proficiency in Microsoft Office applications (Outlook, Word, Power Point, Excel) and ability to quickly learn and navigate new applications is desired
High School Diploma required; Bachelor’s degree preferred
Bilingual (English/Spanish) a plus
Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.CompensationThe hourly rate range being offered for this role is 21.64- $23.50 USD. This role is also eligible for overtime.Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
EOE, including disability/vets
