CI10 - Contact Center Customer Service Inbound I

CI10 - Contact Center Customer Service Inbound I

07 Aug 2020

CI10 - Contact Center Customer Service Inbound I

Customer ServicePrimary responsibility to update and maintain payer and patient demographic information from census updates provided by facilities. Responsible for the research and/or resolution of assigned account portfolios in accordance with Customer Client Service Billing Policies and Procedures and the Consumer Credit Protection Act of 1977.Essential Functions:Reconciles daily, weekly and monthly census updates provided by facilities. Verifies payer information, patient demographics, and other patient account information with a high level of accuracy in a timely manner. Responsible for maintaining an inventory of changes to account information at the facility/patient level. Ultimate responsibility to ensure the accuracy and integrity of the payer hierarchy for patient accounts. Works with internal and external customers to resolve assigned portfolio of accounts. Productivity records will also be maintained. Works with Census Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Census reports and taking all necessary action to ensure accuracy of data being entered. Works with Census Manager/Supervisor and other members of the management team on special projects as needed. Performs other tasks as assigned. Conducts job responsibilities in accordance with the standards set out in the Company s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professionalWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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