The Operations Lead Analyst works as an integral part in achieving the Individual Family Plans (IFP) and Cigna Small Group (CSG) Premium/financial operations oversight and project support. Partnership and collaboration with internal and external partners on project support and execution. Vendor oversight to ensure performance improvements. Internal and external partners include Cigna Accounting, Finance, Internal Audit, External Audit, IT Project managers, Business Project Managers, IFP and CSG senior leaders.Core Responsibilities:
Position requires strong analytical, communication, and organizational skills.
Manages the daily premium operations activities for IFP and CSG.
Support and complete all month and quarter end accounting activities.
Support and complete internal and external Audits.
Compiles and analyzes financial results for identification of improvement opportunities with recommendations that directly impact the business bottom line.
Participates and gets involved in the evaluation of business requirements and the development of new procedures/processes/policy solutions to address complex needs in quality premium reporting and revenue capture.
Collaborates with Government and individual marketplace partners to ensure HHS government policies and procedures of processing government subsidy payments are followed, gaps identified and closed.
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Provides measurement and cost savings support (development, reporting, validation and improvement) with IFP and CSG vendor partner.
Negotiates change through matrix partners; serves as a procedural or workflow subject matter expert for matrix partners and management.
Identify opportunities to build cross functional relationships with other IFP and CSG teams like Accounting, Finance and IT.
Support ad-hoc requests for IFP and CSG Premium metrics or information in cooperation with our external vendors.
Supports Operations Manager in identifying, defining, and maintaining cross-functional program and project work.
Minimum Qualifications:
Good analytical and problem-solving skills
Strong written and verbal communication skills
Strong organizational and interpersonal skills
Strong influencing and matrix management skills preferred.
Self-motivated learner with the ability to learn on the fly.
Ability to work independently and in conjunction with co-workers of all levels.
Ability to create and implement contingency plans and solutions for problems that arise.
Demonstrated ability to drive results required.
Comfortable with raising questions, issues, ideas or suggestions to co-workers of all levels across all organizations.
Act with a sense of urgency to research questions or issues brought by the team.
Proficiency with Microsoft Excel & Access
Working knowledge of Microsoft Word, Power Point and Visio preferred.
Experience with relational databases and XML preferred.
Bachelor's degree or equivalent experience preferred
At least 3 years of business experience
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 61,200 - 102,000 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
