The Managing Director of Cigna Supplemental Health Solutions (SHS) is responsible for the overall strategy and profitable growth of Cigna Supplemental Health Solutions. This leader owns the SHS P&L for Cigna and is responsible for driving growth and market share in the fast-growing supplemental health market. The role oversees client strategy and retention, operations, sales/distribution, and solution development in line with Cigna's US Employer value proposition.This leader will ensure supplemental health products meet or exceed affordability goals and differentiate Cigna in the marketplace. The successful leader in this role will define SHS’s strategy, create the roadmap and priorities to execute against this strategy, and will drive the optimal collaboration with Cigna's US Employer business to capture these opportunities across B2B and B2C channels. Achievements will be largely dependent on successfully partnering with multiple internal and external constituents.This individual will be tasked with optimizing results to continue being a top value driver for US Employer to contribute to Cigna's right to win in the marketplace, along with identifying and championing investments oriented around future capabilities and market penetration. This individual must also drive an effective operating model and management process across the enterprise that will achieve desired financial and membership targets. Key areas of focus for this leader to advance and differentiate Cigna's Supplemental Health strategy will include driving: Medical integration and innovation; increased enrollment participation; cross-selling with US Employer Medical clients; and the retention of clients cross-sold with NY Life.Finally, this inspirational and authentic leader will develop and motivate a high-performing team, while fostering a diverse and inclusive culture. This individual will exhibit an enterprise mindset while working across functional areas to gain cross-collaborative partnerships to accelerate value. There will be heavy concentration on developing talent within the team, ensuring successful output.Job Components:
Identify and enable the execution of Cigna SHS growth opportunities, with a focus on continuing to gain share from legacy group insurance incumbents, leading to an accelerated growth profile for the foreseeable future.
Deliver baseline operational improvements to rebuild credibility both internally and externally.
Lead a direct report team comprised of Product/Solutions, Network, Project Management, Distribution, Sales Enablement, and Business Operations. Lead and influence an extended team that includes matrix leaders that are either designated or dedicated to the SHS business and include Legal, IT, Finance, Pricing, Underwriting, Compliance, Marketing, Customer and Client Operations, and HR.
Provide results-driven leadership and collaborate to ensure business activities and decisions are aligned to the strategy. Create an environment that leverages analytics, best practices, innovation and talent, along with corporate-wide resources, to benefit the SHS business.
Drive operational automation, including the implementation of artificial intelligence solutions, to drive efficient operational scale efficiencies to achieve or exceed service expectations for customers/clients and that will support an accelerated growth plan for the SHS business.
Optimize talent by securing and aligning resources to key areas to alleviate capacity constraints and fully enable accelerated business growth.
Develop strong relationships with Growth Leaders across the enterprise to influence the sales, incentive compensation plans and implementation strategies.
Directly lead Distribution strategy and execution, including new and existing business in the over- and under-3000 client space.
Focus on change management and driving new ways of thinking about our go-to-market approach, where needed.
Drive sustained product innovation, including executing on alternative funding arrangements with a focus on National Accounts.
Research, analyze and monitor industry activity, demographic trends and consumer insights to capitalize on market opportunities.
Drive efficiency in the SHS operating model, ensuring the right leaders, strategies, and priorities are at the forefront.
Foster a success-oriented, accountable culture in the team that brings intellectual curiosity, questions “business as usual” practices and creates awareness of where a different approach is required.
Leads the efforts to provide education to the broader enterprise.
Collaborate and innovate with Cigna's core medical teams to capitalize on Cigna's integration opportunity to bundle offerings.
Clearly articulates “what success looks like” for the organization and ensures that actions are in place to accomplish the vision to drive results.
Qualifications:
Bachelor’s degree required; advanced degree desirable.
Seasoned, respected leader with a minimum of 15 years of experience in the employee benefits or health services industry.
Expertise and experience with supplemental health distribution channels, sales strategy and execution, products, and affordability.
Deep understanding of the benefits industry, financial models, trends, and the value of integration.
Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term operational business plan.
Enterprise thinker with proven ability to influence effectively through a matrix environment.
Influence ability with other segment leads, negotiating portfolio funding, etc.
Must have working experience in leadership and general management across multiple functions, inclusive of product, pricing, operations and marketing.
Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize the P&L while managing risk.
Proven ability to develop strong customer/producer relationships. Understands the needs and expectations and can develop an aggressive strategy that will increase revenue, profitability and persistency while providing the services and products to expand market presence.
Ability to develop relationships across all levels of the organization, as well as externally.
Demonstrated ability to influence others and utilize resources to accomplish tasks. Strong communication, interpersonal and presentation skills.
Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
Comfortable dealing with and managing an ever-changing, highly competitive industry/ environment; communicates optimism and confidence in the future.
Demonstrated team building and people leadership skills.
Role Competencies:
Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations; is Optimistic; Creates mileposts and symbols to rally support behind the vision.
Strategic Agility – Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data.
Influential Leadership – Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
Professional Savvy – Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that reality.
Intellectual Horsepower - Is bright and intelligent, deals with concepts and complexity comfortably. Described as intellectually sharp, capable, and agile.
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; deep knowledge of existing and emerging competition; is aware of how strategies and tactics work in the marketplace.
Cross-Cultural Agility – Functions as effectively across boundaries as intra-organizationally; Picks up on cross-cultural nuances rapidly and translates this knowledge into successful approaches to work; Demonstrates resourcefulness at accomplishing tasks despite local resistance; Negotiates local and global interests sensitively, adeptly serving as a conduit between the two; Is skillful at getting things done across the globe with the minimum little amount of friction necessary.
Motivating Others – Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
