In keeping with Pfizer's purpose to deliver breakthroughs that change patients' lives, Commercial Operations is responsible for enabling transformational marketing capabilities. One of the most critical drivers of this transformation is delivering a compelling experience on owned services and platforms so HCPs and patients can engage with Pfizer through an omnichannel approach.This senior manager role is responsible for driving content enablement across marketing channels while delivering quality at scale. The candidate will partner with commercial and/or medical team stakeholders to plan, prioritize and enable content across supported channels with a focus on websites (such as PfizerPro, patient sites and Pfizer Medical site). Additionally, this role is also responsible for enabling and supporting end-to-end content delivery on Adobe platforms.Enables the operationalization, utilization and enhancement of aligned channels and portals (e.g. patient sites and PfizerPro) for HCPs and patients in North America to engage with messaging, register to receive follow-on communications and/or access additional Pfizer products and services.Collaborates with cross-functional partners to influence achievement of campaign goals:
Partners with marketing to translate brand marketing strategies into channel strategies by leveraging platform and channel knowledge
Partners with Digital Omnichannel Solutions and Services team to ensure appropriate project prioritization, adherence to process and allocation of resources
Builds and manages relationships with agency partners
Facilitates communications on channel enhancements and process changes to local stakeholders as needed
Responsible for campaign execution:
Manages development of new campaigns/sites as well as updates to existing sites
Drives branding guideline adoption and adherence by supporting pull-through of available campaign assets
Ensures the collection and provision of campaign metrics and service delivery data to support campaign and service delivery optimization
Identifies, analyzes, and solves problems escalating as appropriate
Drives efficient processes and utilization of tools:
Drives and supports the usage of service delivery tools, platforms and processes
Supports the rollout and adoption of new Adobe tools and processes
Identifies and appropriately escalates needs and opportunities for process enhancement, branding assets or operational support
Qualifications:
Bachelor's degree required, with 7+ years' experience
Ability to deliver large scale, complex channel operations
Experience in managing projects (Agile experience preferred but not required)
Multichannel marketing experience, including digital channels and a good understanding of the omnichannel mix and channel-enabling technologies
Proven leadership of managing in-sourced and/or outsourced multichannel service provision
Proven track record of developing collaborative and productive relationships with key stakeholders in a matrix setting
Experience in pharmaceuticals and/or other regulated industries
Strong operational skills to problem solve, drive efficiency and improvement
Other Job Details:
Last Day to Apply: September 24, 2024
Additional Locations: Any US Commercial PFE Site
Position is hybrid and will require to work 2 to 3 days per week from site
Not eligible for Relocation Package
Eligible for employee referral bonus
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.Work Location Assignment:FlexibleThe annual base salary for this position ranges from $117,300.00 to $195,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.
Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.Marketing and Market Research#LI-PFE
