Our client, an industry-leading household and personal care product manufacturer, is seeking a Technical Customer Service Representative with mechanical aptitude to support their product helpline. Seeking an individual who can assist customers with making choices about best products to use and to troubleshoot through mechanical situations. This organization supports candidates with an entrepreneurial mindset and seeks to provide career-long growth and opportunity. This is a mostly remote position, requiring 1 day on site per week.
SALARY/HOURLY RATE:
$22 – $28/hr depending on experience
POSITION OVERVIEW:
The Technical Customer Service Representative will act as a product expert and respond in a timely manner to technical inquiries using phone, email, and web chats. The Technical Customer Service Representative requires some mechanical savvy, but will be provided training on the product lines they will be supporting. Strong customer service skills necessary, in addition to technical acumen.
RESPONSIBILITIES OF THE TECHNICAL CUSTOMER SERVICE REPRESENTATIVE:
Provide timely and positive customer service through phone, email, and chat
Talking customers through product options and providing technical support for those products
On site technical training as needed
Collaborate across departments while maintaining a positive and professional demeanor
QUALIFICATIONS FOR THE TECHNICAL CUSTOMER SERVICE REPRESENTATIVE:
Ability to work remotely and independently
Ability to clearly communicate technical concepts to customers
Technical or mechanical aptitude/Hands-on experience preferred
Customer service skills, positive attitude
Some product knowledge helpful
Strong computer skills and working knowledge of Microsoft Office
Good follow through when addressing customer issues and when to escalate
French language a plus
EDUCATION REQUIREMENTS:
Bachelor’s degree in technical field or College Degree in Trades is required
BENEFITS:
Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO