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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Target Openings
1
Job Description Summary
Travelers is seeking an initiative taking, experienced technical engineer to promote modern application and infrastructure monitoring, alerting, performance management approaches and practices across a wide range of platforms. Cross functional role aligning with the enterprise tools/standards while working with the infrastructure organization. Proactive in applying tools to monitor systems at all levels, anticipate issues and implement solutions before they impact users. When there are production issues - outages, slowness, processing delays, errors and failures - this role will take ownership to triage, escalate and work with subject matter experts for quick resolution. Work will be performed in an Agile environment.
Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of application and infrastructure technologies. Plans at a tactical level and manages through influence the effective use of technology resources and tools for assigned projects and functions. May direct assigned team members, to develop and/or implement, complex technology solutions supporting overall system health for one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools promoting strong end to end stability. Embraces continuous learning as technologies emerge while enhancing, building on current monitoring and alerting capabilities. Contribute to high impacting technology issue resolutions through triage, engaging appropriate subject matter experts through critical analytical and technical knowledge. Facilitates and/or understands database systems to identify incident root cause. Strong ability to multi-task in an an environment of constantly changing priorities. This job is a leader who takes ownership for both pro-active and reactive technology outcomes aligned to objectives and KPI's, while demonstrating a broad understanding of technology stacks.
This position may be based 100% remotely or in one of our offices.
Primary Job Duties & Responsibilities