IT Technician II

IT Technician II

job summary:

A Hartford-based Information Technology consulting firm that helps our partners leverage the power of technology to reach their business goals. We have developed an impressive bond with our clients and a reputation for responsive, high-quality, efficient work.


Our organization provides its staff with a dynamic, positive, and high energy work environment. We are proud to have been listed as one of the "Best Places to Work in Connecticut" by the Hartford Business Journal for the last three years as well as recognized nationally as one of "The 50 Best Places to Work in 2016" by Inc. Magazine. Inc. Magazine has also recognized our company on their Inc. 5000 list for 6 years, a list of the fastest-growing privately held companies in the US. Additionally, we have been recognized as one of the Top 40 tech companies in Connecticut for 5 years. We know that our success depends on how well we serve our clients, and that this level of service will be determined by the quality of people that make up our team. As such we expect, and accept, only the best.


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location: West Hartford, Connecticut

job type: Permanent

salary: $45,000 - 55,000 per year

work hours: 8am to 5pm

education: Bachelors



responsibilities:



What we are looking for:

• Troubleshoot hardware problems on desktop computers
• Install and configure desktop operation systems
• Work collaboratively with company's existing support team
• Be able to troubleshoot routine desktop/laptop and basic network problems
• Be able to work with and provide basic support for Mac laptops and desktops
• Be able to troubleshoot routine smart phone and tablet problems
• Quickly learn new software products
• Administer basic network devices and hardware print servers
• Be able to effective manage multiple projects ranging in size and complexity

Who You Are




You are a detail oriented self-starter who takes ownership of your job responsibilities, and are able to communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. Requirements for the position are:




Requirements

• 3+ year recent, relevant experience in a helpdesk role providing PC support
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Exchange / Office 365 Support and understand active directory
• Troubleshoot Windows Desktops/Laptops (Windows 10 and Windows 7), and Servers (2008, 2012/2016 R2 Standard)
• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or Consulting environment
• Preferred systems experience: ConnectWise, Labtech, ESET
• strong critical and analytical problem solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Vibrant and willing to contribute to a fun atmosphere

What We Offer

• Competitive pay
• Quarterly Bonuses
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Tax deferred retirement plan with company match
• Career Development and Coaching
• Fun work environment!

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors (required)

skills:

• IT Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.