Job DescriptionAs a Program Manager for customer success, you will drive end-to-end success of critical customers and partners that use and extend the Oracle Health platform solutions. These innovative solutions use advanced data and AI to empower our customers to create highly personalized and predictive health experiences. These experiences range from efficiently analyzing and acting upon the operational health of hospital systems or entire nations of citizens to recommending tailored care plans for specific patients, thereby effectively managing chronic diseases.Do you want to work on groundbreaking technologies and build a product that can impact the health outcome for billions of people? The Oracle Health Data Intelligence product team is looking for product leaders that can help us bring this vision to reality.We pride ourselves on revolutionizing the way health data is captured, analyzed, and transformed into actionable insights. With Oracle Health’s innovative technology, we seamlessly package this valuable information into a range of services and solutions that integrate seamlessly into your favorite data tools, EHR applications like Millennium, and new, groundbreaking applications developed in collaboration with our esteemed partners. This is a new era of comprehensive health data, where data-driven decision-making meets the power of innovation, all at your fingertips. Experience the future of healthcare with us today!Responsibilities
Defining and driving the growth and satisfaction critical metrics for strategic customers and partners
Driving platform improvements based on prioritized customer needs.
Collaborating with cross-functional teams like Engineering, Data Science, Marketing, Sales, and Business Development to create innovative and customer-centric solutions.
Driving go-to-market pipelines for future strategic customers and partnerships
Identify risks and dependencies and keep stake holders updated.
Ensuring timely delivery of high-quality solutions that meets customer needs.
Ability to represent Oracle Health Data Intelligence Platform's capabilities at events and conferences and engaging with customers.
What does success look like?To excel as a Customer Success Program Manager, strong communication and leadership skills are essential, as you will be guiding teams and partners towards a shared vision. Analytical thinking and data-driven decision-making are vital for understanding customer needs, identifying platform gaps, and making informed recommendations for future innovations. Adaptability and a customer-first attitude are crucial, as the market landscape is constantly evolving, and customer satisfaction is paramount. Furthermore, staying updated with emerging technologies and industry trends will enable you to use innovative solutions and maintain a competitive edge in the market.Ultimately, being a successful Customer Success Manager involves a combination of critical thinking, empathy for customers, effective collaboration, and a passion for delivering exceptional products that drive business growth and customer satisfaction.Basic Qualifications:
BS or MS degree in Business, Computer Science, Engineering, or related field.
7+ years of experience as a Customer Solution Architect, or similar role.
Familiarity with agile methodologies and cross-functional teamwork.
Strong analytical and data-driven decision-making skills.
Customer-centric approach and understanding of user needs.
Excellent communication and presentation abilities.
Preferred Qualifications:
Experience with web application development and user-centered design
Experience with building and shipping products on any Cloud platform like OCI, AWS, Azure, GCP
Data analytics, AI/ML, prototyping and automation.
Healthcare/Health Management background.
#LI-SUPPORTDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $84,300 to $199,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
