Software Asset Management Specialist

Software Asset Management Specialist

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Please Note: This position allows remote work from home but will require travel to our Voya office as business requires.

Service Management Specialist

Software Asset Management/Procurement and Maintenance Specialist

Job Description:

The Software Asset Management (SAM) Maintenance Specialist is a member of the Software Asset Management team and is responsible for facilitating software procurement requests, coordinating the execution of the software asset maintenance renewal and reporting processes and overseeing the software retirement verification process. The individual maintains records and databases containing information regarding licenses, maintenance renewal and service agreements for the Voya's licensed software. They minimize organizational cost through partnering with Technology Owners and Enterprise Architecture to perform product standardization and tracking. The SAM Maintenance Specialist oversees and participates in the execution of related procedures and periodically reviews maintenance renewal processes and procedures to mature and keep in line with industry trends and best practices.

This resource also coordinates and executes various maintenance and license reporting needs including the execution and filing of reporting scripts, tools and processes as per contractual terms and frequency. This resource will work with the Technology Product Owner, IT Contracting and Compliance to create a formal response of these results. Finally, this resource is the primary contact to verify the retirement of tools and the ongoing reporting necessary to determine if that tool has been removed and not re-introduced into the environment.

The Software Asset Management (SAM) Maintenance Specialist role is imperative to the organization in performing the maintenance renewal review and cost reduction/avoidance, tool rationalization and the reduction of overlapping costs, the contractual asset tracking and reporting requirements to avoid corporate risk and avoid compliance issues and any associated penalties.

RESPONSIBILITIES

Coordinates the execution of ITAM Maintenance & Reporting business processes and communicates results to appropriate parties. Utilize customer service and technology skills to monitor, facilitate and troubleshoot software support for all corporate employees. Responsible for identifying, researching, and resolving software issues, and escalating any issues to other Voya internal partners (internal engineers, application support personnel). Monitors tasks and assists with the tracking of controls during planning and execution of the activities. Works with minimal supervision and guidance and is responsible for applying basic ITAM skills, tools and techniques to assigned deliverables, processes and systems in order to meet compliance, savings and risk reduction objectives. Ensures governance is in place for said processes. Holds technology owners, architects and developers accountable to same objectives (technology reduction, contractual asset tracking and reporting, cost saving and risk reduction). Suggest ways to improve team KPIs. Provides input during yearly budgeting process. Drives escalations per defined best practices, holds areas accountable for timely response to Software Asset/Maintenance Reporting related activities, monitors assets through lifecycle from acquisition to disposal. Other duties and projects as assigned and required.

KNOWLEDGE, SKILLS AND ABILITIES

• Generally, 1-3 years' experience in an IT Asset Management practitioner, Technology Owner, Desktop Support Specialist, Application Engineer or IT Contracts Analyst role.
• Experience with Customer Support/Deskside Support
• Experience with Software Procurement Installation, Removal and Licensing processes; including such technologies as SCCM, Active Directory, Adobe & Microsoft Portals, Oracle Procurement.
• Specific knowledge as to purpose and benefits associated with ITAM processes, Maintenance Contract Requirements, Tool/Script Execution and their interaction with other processes in the organization.
• Solid understanding of the use of ServiceNow and SAM Professional functionality to perform asset and compliance management.
• Good leadership abilities and organizational knowledge.
• Familiarity with process improvement methodologies and problem solving.
• Knowledge of Information Technology, Application Development, IT Contracts or Vendor Management
• Strong written and verbal communication skills
• Strong interpersonal and relationship building skills
• Analytical and research ability
• Bachelor's degree in business, IT or Finance
• Experience interpreting licensing terms and conditions
• Experience with ServiceNow/SAM Pro tool use within the ITAM function
• Experience with Active Directory
• ITIL and ITAM/IAITAM certifications a plus

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$63,870 - $106,460 USD

Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations
We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee's request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities .

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Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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