Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Manage and motivate a team of technical operations specialists that monitor and maintain day-to-day technical operations for post-implementation managed services
Set clear objectives and evaluate progress to instill a high-performance culture with a focus on teamwork
Create and sustain best practice standards for technical operational support, to include file delivery/receipt, data loads, file creation, and pipeline monitoring
Define and execute process monitoring and reporting strategies
Ensure compliance with contractual service level agreements and regulatory requirements where applicable
Manage, track and communicate issues and outages across the technical operations to various stakeholders as appropriate
Establish and maintain an accessible repository for storage of policies and procedures, work flows and data flows/models
Act as a liaison other functional areas including Development and Technical Support
Plan, coordinate and execute operations support post-implementation working closely with the implementation teams
IT vendor relations and oversight of technical services
Support disaster recovery, security and infrastructure management activities as needed
Ensure appropriate entry in OpenAir to reflect actual client-specific hours worked
Prepare and manage operations resource plan
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
5+ years of experience in the field of technical operations or as an IT technician
5+ years of experience working with health care data to include member, provider, claims and clinical
5+ years of experience with Microsoft SQL
3+ years of experience leading a technical operations team
3+ years of experience in health care compliance/regulatory environment
3+ years coordinating technical processes to ensure timely completion of production activities and projects
3+ years of experience working with senior-level leaders and executives demonstrating progressively increasing responsibility for management and consultation
3+ years of experience preparing and managing operations resource plan
3+ years of experience working in a matrixed, fast-paced and high-change environment handling tight deadlines
3+ years of experience of claims platforms and integration of claims processes to these platforms
Ability to travel 25% as needed for both operational and client-facing
Preferred Qualifications:
Experience with Azure Data Factory, Snowflake, OICS
Experience with ServiceNow
IT vendor management experience
Visio and/or Draw.IO, MS Project experience
Advanced functions in Microsoft Excel
Microsoft Office Suite (Word, PowerPoint, Outlook)
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
