Customer Service Associate

Customer Service Associate

07 Sep 2024
Connecticut, Newbritain, 06050 Newbritain USA

Customer Service Associate

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Title: Customer Service AssociateCompany Indicator: WalgreensEmployment Type: Flexible hoursJob Function: RetailFull Store Address: 102 WASHINGTON ST,NEW BRITAIN,CT,06051Full District Office Address: 102 WASHINGTON ST,NEW BRITAIN,CT,06051-01826-07585-SExternal Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefitsShift: VariousStore: 07585-NEW BRITAIN CT

Related jobs

  • Customer Supply Chain Forecasting Lead

  • Location: CENTRAL CONNECTICUT STATE UNIVERSITY - 32736002

  • We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.

  • warehouse associate.

  • BASIC RESPONSIBILITIES Organize dish room in such a way as to prevent recontamination of clean dishes and utensils with soiled ones. Fill dish sink/machine with fresh water and detergent at least two times per day. Scrape and rinse all items to be cleaned. Pre-soak all eating utensils prior to rinsing and washing. Check final rinse PH/temperatures daily and record on Form #66. Inspect all clean dishes and eating utensils for stains or food particles. Clean scrap strainers a minimum of 5 times per day. Keep soap dispensing systems full at all time. NEVER run machine without soap. Put away all smallware. Empty and clean dish machine daily. Clean dish dollies and stack all dish racks with dollies. Wash down walls. Wipe and polish all stainless steel in accordance with cleaning schedule. Clean and sanitize the work surfaces and sink before each use. Properly fill 3 compartment sink. Wash, rinse and sanitize all pots and pans. Follow the six steps to pot washing found in operations manual. Sweep and mop kitchen, delivery area, storage areas and servery. Remove all trash to dumpster. Separate cardboard and other recyclables into the appropriate bin. Clean garbage pails weekly. Replace garbage bags often throughout the day. Assist wait staff or line servers with loading dishes onto carts. Move carts to dish machine area and unload them. Wash off carts after each use. Put away stock. Keep cleaning supplies away from food areas. Perform other duties as assigned. REQUIRED QUALIFICATIONS AND COMPETENCIES: Education: High school graduate or equivalent. Must complete all Whitsons and other mandated training as necessary Certifications: Servsafe certification Other Qualifications, Experience and Competencies: Ability to speak and read English in order to understand and perform job assignments. 1 year professional food service experience required Always present a positive and professional image. PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. Be standing on feet majority of the workday in addition to walking back and forth. Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work is performed primarily in the kitchen and on the serving line Standing most of the work day is required. Work requires movement in and out of store rooms and freezers The noise level in the work environment is moderate to loud. Exposure to extreme temperatures (hot and cold) due to cooking and refrigeration equipment. The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, and Whitsons reserves the right to add additional duties or modify existing duties. The job description does not constitute an employment agreement between Whitsons and team member and is subject to change by Whitsons as the needs of Whitsons and requirements of the job change. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Details

Jocancy Online Job Portal by jobSearchi.