Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes. Position Overview: The position requires 2 evening shifts per week (10:30am-7pm) and 3 early shifts (7am-3:30pm). These shifts may vary based on clinic needs. The position supports 4 clinics within the area including 2 outpatient clinics inNew Britain, Bristol and Plainville. The Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance. Provides training to new employees or for new tasks to existing employees. Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures. Responsibilities: · Provides training to new employees or for new tasks to existing employees; · Serves as resource to colleagues on issues/questions and provides guidance; · Coaches for improved performance by providing appropriate feedback · Provides coaching and training to Patient Service Representative Staff. · Travels between Rehab Outpatient sites regularly · Track metrics for sites and report out on key metrics during weekly huddle. May update dashboard as necessary. · Meet one-on-one with Patient Service Representatives regularly · Plan content/present for PSR newsletter and PSR meetings to educate PSRs on changing insurance processes. · Provides support to Front desk/reception area and provides general administrative support · Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter · Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit · Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients · Collects co-payments and office charges as needed and explains office payment billing policies to patients · High school diploma or equivalent required · Minimum of 3 years’ experience as a Patient Service Representative or similar role · Epic experience preferred. · Strong working knowledge of insurance requirements · Solid working knowledge of Microsoft Office software. · Basic working knowledge of medical terminology. · Ability to travel independently to satellite offices with or without advanced notice. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Administrative Organization: New Britain General Title: Lead Patient Service Representative - Outpatient Rehab Location: Connecticut-New Britain-100 Grand Street New Britain (10126) Requisition ID: 24166578
Work where every moment matters. Hartford HealthCare is actively looking for a Registered Nurse to join their dynamic team with the Wound Center in New Britain, CT. Hartford HealthCare doesn’t just take great care of our patients, we take great care of our employees too. At Hartford HealthCare, we offer: /Newly Revised/ Competitive Hourly Rates Tuition Reimbursement after just 6 months of employment and up to 40% reimbursement with Quinnipiac University for colleague/ AND/ dependents Generous Paid Time Off Medical, dental and vision plans 401K with company match Ample opportunities for advancement The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life. Under the direction and general supervision of the Nurse Manager, the registered nurse utilizes evidence based practices in accordance with the State Nurse Practice Act, policies and procedures of the hospital and as directed by the medical staff. The registered nurse through knowledge and ability, uses the nursing process to develop a plan of care which includes standards of practice to meet the physical, emotional spiritual, cultural and educational needs of the patient and family. Our staff works in collaborative environments with strong interdisciplinary teams in a patient centered care model in a richly diverse work space. Qualifications · RN with current Connecticut license required · BSN preferred · Experience in applicable specialty preferred · New graduates to work under supervision per State guidelines Critical Success Factors: Demonstrates excellence in customer service Highly effective verbal and written communication skills. Self directed in clinical responsibilities. Demonstrated ability to work effectively with others Ability to manage and organize multiple clinical priorities. Ability to delegate to achieve patient outcomes. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Nursing Organization: New Britain General Title: Registered Nurse (RN) Wound Care Location: Connecticut-New Britain-100 Grand Street New Britain (10126) Requisition ID: 24165321
