Performance Optimal Health is a total health and wellness organization dedicated to helping people live better lives. We offer a wide range of services that focus on exercise, nutrition, recovery, and stress management. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience. At Performance Optimal Health, we prioritize quality and strive to create the best possible outcomes for each client. As a Front Desk Coordinator, you will play a pivotal role in our organization. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients. We are seeking a passionate, client service-oriented individual who shares our dedication to health and wellness. In this role, you will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone. Responsibilities:
Greet guests, provide site tours, and answer phone calls and email requests
Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing
Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments
Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system
Maintain a clean, organized, and welcoming workspace with great attention to detail
Collaborate closely with all team members to ensure a high-quality client experience and efficient operations
Address client questions and concerns in a timely manner, escalating issues as needed
Ability to work cross-functionally among different departments and teams - Perform related duties as required
Bonus Qualifications:
Experience with Mindbody Online and Electronic Medical Record (EMR) systems
Calendar management and scheduling experience
Requirements
Exceptional customer service skills
Strong work ethic and a commitment to learning and growth
Excellent interpersonal skills and the ability to create a welcoming environment
Strong organizational and administrative skills
Quick learner and self-starter
Ability to handle multiple tasks and prioritize effectively
Strong verbal and written communication skills
BenefitsBenefits at a full-time status:
Competitive Rate of Pay
Medical/Dental/Vision
401K+ Match
Growth potential within the organization.
Access to facilities at all locations.
Internal and external discounts.
Fun atmosphere
Continuing education stipend
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
