Direct Hire with our client - 55K to 69K a year with Benefits Hybrid 2 days a week on site in New Haven CT - n
eed to speak french Provides Tier 1 phone support for customers requesting assistance with office technology services (e.g., computers, mobile devices and printers). Assists users with troubleshooting and remediating technology related service requests. Provides support to internal users and field force.
Core Responsibilities
Answers support requests and provides telephone assistance to customers; provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Escalates and coordinates services requests with staff assigned to service request.
Recommends procedures and controls for problem prevention.
Works on special projects of varying levels of complexity (e.g., converting all computers to new version of Windows), as assigned.
Skill Qualifications Required:
Problem solving and troubleshooting skills
Strong oral and written communication skills
Strong interpersonal skills
Strong listening skills
Sound judgment in decision making
Math skills
Ownership and accountability for daily operational end user compute support
Must be able to work relatively independently without constant managerial supervision
Must have strong organizational, time management and relationship building skills
This role requires daily interaction with our user community
Preferred:
Systems/Technical Knowledge:
Demonstrated working knowledge of basic to moderately complex hardware and software products
Service Management systems
Remote support tools (i.e., Bomgar)
Cloud applications (i.e., connected backup)
Active Directory
Microsoft and Macintosh operating systems
Microsoft Word, Excel and PowerPoint
Education and Experience Qualifications Required:
2-5 years of IT experience including technology service and support teams or equivalent combination of training and experience
Preferred:
Associates in Computer Science preferred or BS in Business Administration/Info Tech focus
