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Web design is a fun, exciting, and lucrative industry that lets people exercise their creativity while helping small businesses succeed online. Here at SiteSwan, we enable entrepreneurs to fulfill their dreams of business ownership by giving them all the tools, training and resources they need to start their very own web design business through our Website Reseller Program.
SiteSwan has been recognized as a top web design platform in our industry and recently celebrated our 10th anniversary. Our reseller program consists of hundreds of agencies, designers and entrepreneurs who fuel our drive and determination to consistently take our platform to the next level.
If you love web design, marketing, and entrepreneurship and are looking for a truly rewarding experience with a great atmosphere, then join our team!
As we continue to grow our reseller program, we're looking for a full-time marketing expert who will play a key role in both company expansion and customer success.
As a Digital Marketing Coordinator and Customer Success Manager, you will help foster a welcoming environment for our new resellers and bring creative ideas to our marketing initiatives and help see them through. Core responsibilities include outlining and publishing relevant blog content, developing email marketing messages, assist in business development initiatives and create new training programs for onboarding clients.
CORE RESPONSIBILITIES:
Demonstrates functional skills to develop timely, logical topics and outlines for weekly blog posts, and manage blog creation, overseeing their completion.
Ability to craft engaging email blasts with compelling messaging that drive traffic to blog posts and other marketing content.
Develop unique concepts for company webinars, as well as a plan for inviting leads in a way that maximizes registration & attendance.
Confidently, professionally, and enthusiastically host or co-host weekly and monthly webinars both for leads and existing client base.
Demonstrates ability to develop and manage strategies to improve client retention by researching, producing, and managing strategies for reducing Churn, and increasing Customer Lifetime Value.
Enhance Client Training Programs by researching and producing digital content and resources, assisting new clients with getting fully trained on our platform.
Identifies and corrects discrepancies with lead sources, maintaining a good understanding and relationship of lead sources, while always seeking new lead source opportunities.
Ability to oversee and assist in the content creation process for industry-specific Business Website Themes.
Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to responsibilities.
Demonstrates ability to achieve established goals and performance metrics.
Regular, consistent and punctual attendance. Must be accessible via phone / email during most normal business hours.
Attends training as required.
Works independently, has a quiet home working environment, and seeks Supervisor support when necessary.
Recognizes trends in marketing performance, brings them to the attention of management before they become rampant or problematic.
Supports other lines of business as volumes dictate.
Other duties and responsibilities as assigned.
Interacts with customers via telephone, e-mail, or online chat.
PREFERRED QUALIFICATIONS:
A high school degree and some college education is required
Excellent typing skills, with very good spelling, grammar, and punctuation.
Excellent written, verbal, and video communication skills.
2 years marketing or content development experience
Proficiency within MailChimp or similar email marketing platform
Familiar with the concept of a website builder and CMS
SiteSwan is a website design business in a box. Our Reseller Program includes access to our award-winning website builder, training, articles, guides and sales and marketing resources that are specifically designed for anyone looking to start, run and grow their own web design business.
We’re passionate about helping small businesses thrive online through our network of resellers. We’re constantly innovating, expanding, and developing our website builder to better serve the needs of small businesses and our resellers. If you share in our passion for teamwork, our passion to help others and our goal to lead the future in website building technology, then we want you to join our mission at SiteSwan.
Please send resume and express what about this position appeals to you most.
