Job DescriptionThe Service Account Manager will require excellent troubleshooting, customer service, and computer literacy skills. You will provide administrative support and work closely with the Service Delivery and TSC to deliver customer satisfaction. This role will be focused on materials logistics and tracking, labor ticket management, and overall coordination of the depot repair process. The Service Account Manager will be responsible for navigating and updating our clients portals with details and updates on service tickets as they are received, worked, and closed out. Organization, attention to detail, and proactive follow up are necessary for success in this role.Responsibilities Coordinates service-related activities to drive Customer Success: Ordering materials and manages delivery logistics. Creating labor tickets and scheduling techs to meet Service Level Agreements (SLA). Issues management and triage escalations. Working with technicians over the phone to resolve issues as necessary. Provide customer updates as needed in work order management systems (client portals). Other work-related duties as assigned by supervisor. Ability to work 8am-5pm, M-F in office. After training period, has an option to work 1 day from home.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements High School Diploma or equivalent 1 year of project coordinator or equivalent operations coordinator experience: Strong computer literacy with Microsoft Office suite. Ability to effectively present information and respond to questions from individuals at all levels. Low voltage working knowledge, Wi-Fi, Structured Cabling, Analog, and Data Networking. IT / low-voltage services, Break-fix/Reactive Service Maintenance.
Service Now ticketing system experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
