The Director, Business Operations, will be responsible for driving the end-to-end delivery of strategic initiatives in support of the Sports & DPV groups. The Director will be responsible for cost, schedule, performance, and execution of Enterprise Programs.  He/She is also responsible for implementing program management structure leveraging Enterprise tools, processes, and procedures. Job DutiesStrategizes, implements, and maintains program initiatives and activities that adhere to the department’s mission, short-term and long-term goals, and broader organizational objectives. Develops benchmarks and assessment protocols for evaluation and improvementCoordinates the work of multiple operational teams, ensuring program goals are reached as quickly and efficiently as possibleManages the budget and budget codes of programs for maximum productivityLeads, advocates, applies, enforces, and maintains agile best practices in planning, coordination, documentation development and organization, risk management, implementation, testing, and validation.Ensures that all aspects of portfolio, programs, initiatives, quality, timing, and scope meet business requirements.Directs the planning and execution of multiple programs to meet the goals set for achieving larger organizational goals successfully.Assists in implementation, integration, verification, and certification phases of a program to help mediate discrepancies and communicate decisions back to Executive Management.Ensures external teams align with all goals and objectives; ensures complete transparency between internal and external teams.Conducts regularly scheduled project team meetings to review progress, discuss critical issues, make decisions, refine plans, and keep team members informed of changes in requirements and the development plan to ensure complete alignment with the program strategy.Identifies impediments and assists the team with removing roadblocks to ensure successful program deliveries.Provides support and guidance to project teams, fostering teamwork, improving communication, and offering suggestions and advice on more effective ways to achieve objectives. Identifies and proactively manages program risks.Holds retrospective sessions and gives a clear vision of the lessons learned to prevent repeating past mistakes.Manages program and project teams to optimize return on investment, and coordinates and delegates cross-project initiatives.Provide hands-on direction and leadership in operational activities related to Incident Management, Change Management, and Problem Resolution that impact customers’ application portfolios, workflows, operational events, or activities.Analyzes, evaluates, and overcomes program risks, and produces program reports for management. Works under the direct supervision of the BPO Ops Sports leader and is responsible for completing any other tasks as assigned, as needed.Act as an escalation point for all engagement-related matters, including non-business hours outage calls and operational activities.Partner with BP&O Product Architecture leaders to identify technology needs and develop technical strategies, internal IT assessments, competitor benchmarking, and industry technology offerings.Act as a change agent by anticipating technology opportunities, proposing viable solutions, and enabling process/technical innovation.Provide oversight on the delivery of application and infrastructure services that directly impact day-to-day activities for internal departments and their customers.
