Great company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!The Business Analyst is an integral part of the technology team focused on logistics and field service business projects and support. This role interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analyzes business needs and requirements. Solves business problems and, as needed, designs technical solutions. The Business Analyst evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.What you'll do:Project support
Manages on-going expansion and IT improvement processes for assigned businesses
Provides leadership and independent initiatives in facilitating and conducting information gathering structured documentation and presentation of findings
Liaises with internal customers and IT departments and follows up to completion on various programming and IT issues
Evaluates new features and functionality available in upcoming releases
Manages queue of reporting/enhancement requirements from user base
Partner with internal and external vendor Business Analysts on projects
Application support
Maintains current project notes and communicate the information to the business partner and developers
Works independently and collaboratively with developers in troubleshooting system failures and data discrepancies
Partners with business to identify and resolve data discrepancies
Administers user acceptance testing for all new software developed providing final approval for project to be moved into production
Defines and executes regression test plans to assist in implementation of bug fix and upgrade releases
Support internal and external Help Desk resources with unresolved questions from application users
Respond to most complicated questions from users, after first two tiers of Help Desk have escalated the issue
Documentation
Responsible for accurate and detailed SDLC documentation including functional requirements, test plans and test scripts
Assists with screen design
Interacts with Programmer during development to provide design question answers
Tests requested functionality after development is complete
Tests interfaces with other systems for conflict and user interface
Works with business partner to understand workflow and gaps. Translates and documents into business and functional requirements.
Performs ongoing documentation of enhancements to applications
Customer satisfaction
Identifies, researches, and resolves problems
Duplicates either the failure in the process or the code; documents the problem and ascertains corrections to be made
Administers time entry and documentation
Requirements:
Bachelors degree; preferably in Information Technology or Business OR equivalent combination of education and experience required
Good understanding of mobile, ERP and Logistics systems and technologies
Analytically oriented with strong documentation skills
Strong interpersonal and communication skills to interact with clients daily
Experienced in relational database analysis with strong data query skills
Experienced with Word, PowerPoint, Adobe, Excel
Ability to distill information and articulate business needs to developers
Understanding of relationships between theoretical information and data
Why join us?We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)
Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
