NBCUniversal is home to a Media Operations Center team that is a group of innovative and highly skilled technicians that oversee the inbound and outbound digital delivery of NBC Universal content. The Media Operations Center team is responsible for ensuring content is sourced, prepared, and fulfilled to outlets such as cable networks, online destinations, Peacock, and more. In this role you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal’s distribution outlets.As a Media Operations Technician, you will be responsible for a hybrid skillset that encompasses all aspects of the digital supply chain: source content QC, encode, edit, and delivery to clients. This role requires focus, attention to detail, communication skills and determination to execute and distribute assets properly and in a timely manner while maintaining the department goal of 99.999% reliability and availability.
Responsibilities:Maintain on-air continuity by completing all content needed for broadcast inclusive of long-form, short-from, promos, commercials, and graphics according to NBC Universal’s automated material management system knows as the “Make-list”.Learn and perform all technical processes and technologies in the Media Operations Center as well as additional processes and technologies created in the future.Support NBC Universal’s Program Operations, On-Air Marketing and Programming departments with all their ingest, transcode and QC needs.Perform metadata verification and creation on inbound NBC Universal content to prepare it for distribution to broadcast networks, NBC Uni’s own streaming platform, Peacock, as well as all secondary outlets.Learn and verify technical specifications of inbound and outbound content to confirm inbound content is meeting the specifications of NBC Uni as well as outbound content meeting the specifications of our clients.Able to perform real time, long-form, high resolution, quality control screening of NBC Uni content to identify legal, technical, and even creative issues that will be communicated back to providers and ensure all technical aspects are compiled to meet FCC/NBCU specifications.Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detailPerform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standardsVerify that imagery meets platform specifications and maintains visual quality across supported devicesMaintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experienceTrack and update QA fulfillment progress through our databasesCollaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue managementPerform all other duties to support the success of the Media Operations Center as assigned by manager and follow company rules and policies
