Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations’ team in Stamford, CT manages playout and monitoring for NBCUniversal’s Domestic Cable Sports, News, and Entertainment channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.Responsibilities:Supervise a shift of on-air cable operations for 10 networks (including 30 distribution channels) and Peacock streaming events.Monitor and maintain satellite, fiber, and terrestrial distribution streamsEnsure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channelsManage daily maintenance events in the NOCEnsure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, and EntertainmentFacilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)Act as the point of contact to brand leaders to coordinate daily schedules and broadcast executionLead operational triaging and documentation for issues affecting the on-air operationDevelop and distribute detailed scheduling plans and transmission information for live eventsMaintain and assist in the creation of new SOPs and GuidelinesPerform live event transmission tasks including fax-through and fiber bookingsLead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, WWE, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premiere League soccerManage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.Serve as decision-maker for the execution of all contingency situations for live eventsServe as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacksSupport NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operationAssist with project management related to operational improvementsContinue to exceed expectations in on-air reliability and customer service for all NOC clientelePerform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies
