JOB SUMMARYThe Senior Manager, Mobile Offer Management is responsible for the development, research, implementation, and reporting of Mobile pricing and promotional offers to maximize revenue and achieve business goals such as market share and subscriber growth. This individual will assist in the execution of a framework to effectively develop, implement, and measure offer and pricing performance across customer segments, markets, and products. The position will support Charter’s strategy of converged broadband and mobile products, with a focus on the mobile wireless business for both our residential and small/medium business segments.This individual must be able to expertly navigate operational and tactical worlds and be able to collaborate with individuals across the entire organization. The ideal candidate is equally comfortable presenting recommendations to senior leadership as they are getting into the details to drive tactical and operational decisions on a day-to-day basis.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the client experience.
Work closely with leadership to assess market performance and opportunities across services and segments; collaborate cross-functionally with Product, Performance Analytics, Sales Ops to collect relevant data in order to analyze and recommend pricing/offer changes.
Build ROI models to support key marketing offer/pricing initiatives to help drive business decisions; review financial models, track and report key financial metrics related to market pricing and offer strategies.
Improve/simplify offer presentation and prioritization within agent-facing tools to more effectively target appropriate offers to appropriate customers/prospects.
Ensure offer implementation/usage follows approved business rules.
Maintain internal channel line-up data bases including product costs and margins by package.
Work cross-functionally with Marketing Science, Marketing Intelligence, Business Intelligence and other groups to drive continuous improvements in offer reporting and tracking capabilities including, but not limited to, new connects, retention and upgrades.
Maintain/enhance procedure for review, approval, and adjustment of strategic offers and pricing based on changing economic and competitive landscape.
Maintain market playbook of promotional offers and retail pricing.
Maintain Offer Management SharePoint site.
Manage promotional roll-off programs to ensure appropriate pricing is applied to customers during the promotional roll process.
Responsible for ad hoc projects and reporting requests from business unit leaders including, but not limited to, customer migrations, billing design offer implementation accuracy, product launches.
Perform other job-related duties as assigned or apparent.
REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret information
Ability to integrate information from multiple sources
Strong analytical skills and the ability to address issues using a logical, systematic, sequential approach
Ability to prioritize and organize effectively
High level of proficiency in Excel, including complex formulas and pivot tables to perform data analyses and create business cases
Ability to translate detailed trends and statistics into executive-level reporting and presentations
Ability to communicate well through e-mails, conference calls, and MS PowerPoint
EducationBS/BA in Marketing, Finance or related field or equivalent work experienceRelated Work ExperienceMarketing, Pricing or Finance work experience - 6Management experience - 3 PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge
Knowledge of mobile wireless and cable industry
Knowledge of marketing research, techniques, and related data tools
Experience with SQL, Business Intelligence tools, and data visualization software like Tableau
WORKING CONDITIONSOffice environment, up to 1-2 travel trips per yearSGN600 2024-38699 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
