NBCUniversal Operations & Technology is looking for a Staff SRE, Playout Engineering to provide technical leadership to a team of Site Reliability Engineers. This team drives reliability, observability, and operational excellence for cloud-based master control playout systems supporting all NBCUniversal live linear channels – NBC, Telemundo, Peacock Virtual Channels, etc.In this position, you will shape the reliability strategy for live linear playout—defining service levels, improving resiliency, and strengthening monitoring and incident response—so the platform can meet evolving business needs with predictable performance and availability.This role requires the ability to operate in a fast-paced environment. For systems in production, you will lead an on-call team and drive L1 and L2 troubleshooting, incident management and continuous improvement to maintain reliable distribution.ResponsibilitiesTeam lead for SRE engineers on playout Engineering teamDefine and manage reliability targets (SLIs/SLOs) and operational readiness criteria for playout servicesDrive incident response: establish on-call practices, lead major incident management, and ensure post-incident reviews result in measurable improvementsPartner with engineering, product, and operations teams to improve reliability through capacity planning, performance tuning, and resilience testingProvide high-level conceptual drawings and operational runbooks to support architecture reviews, support readiness, and project planningLeadership in driving automation to reduce toil and improve reliability and mean time to recovery (MTTR)L1 & L2 support to maintain playout infrastructure/services for NBCUniversal including providing after hours on-call support select weekLeadership in creating monitoring dashboards (Grafana) and proper alerts(teams/slack/ServiceNow)
