Description We are in search of a Customer Success Specialist to join our team in Trumbull, Connecticut. This role offers a long-term contract employment opportunity in the industry. The chosen candidate will be proficient in inside sales and customer service, adept in Microsoft Office Suites and QuickBooks, and capable of managing inventory and pricing. The role entails maintaining an up-to-date email list for weekly blasts, following up with customers, order entry, and assisting walk-in customers. Key responsibilities: Efficiently process customer orders using QuickBooks Maintain and update an email list for weekly email blasts Handle customer inquiries and follow-up with customers Assist walk-in customers with order placements Monitor customer accounts and take appropriate action when needed Perform inside sales and manage sales pricing effectively Track inventory and order supplies when necessary Proficiently use Microsoft Office Suites and other computer programs Perform billing functions and ensure accuracy in all transactions Continuously improve customer experience through excellent customer serviceRequirements Must possess at least 3 years of experience in a customer success or related role Proficiency in computer programs and Microsoft Office Suites is mandatory Experience in answering inbound calls and assisting customers is required Must have the ability to handle billing functions effectively Prior customer service experience is a must Experience in inside sales is highly desirable Knowledge of QuickBooks is a plus Ability to track inventory effectively Familiarity with sales pricing strategies is expected Must be committed to providing excellent customer experience. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
