Oversee and influence the service and culture of our dining operations.  As a passionate, creative and energetic leader, ensure an excellent guest experience by directing, implementing and maintaining service standards and motivating and guiding members of the team.  Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
● Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations, and delivering recognition and reward.
● Support, mentor, and lead a team of service professionals, fostering a culture of excellence, teamwork, and guest-centric service.
● Assist in creating and managing staff schedules, ensuring optimal coverage based on occupancy and event requirements.
● Assist in the planning and execution of special events, private dining experiences, and banquets, ensuring flawless execution and guest satisfaction.
● Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
● Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
● Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
● Assist in recruiting, interviewing, and training team members.● Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.