Customer Support RepresentativeJob DescriptionJoin a dynamic team where you will provide essential back-office support, primarily focused on invoicing, Excel, and email communication. You will report to the CSR Manager and handle up to 90 inbound calls a day, addressing inquiries from both commercial and residential customers. Key responsibilities include: answering phones, responding to customer requests, researching billing issues, and following up on unresolved inquiries. You will project a professional company image through phone interactions and take an active role in improving workplace safety and health.Qualifications:
High-quality communication skills (excellent verbal and written)
Excellent typing and data entry proficiency
Working knowledge of Excel, Word, and Outlook
Ability to multitask
Detail-oriented
Highly organized
Ability to learn customer service software
1+ year of office or customer service experience
Bilingual (Spanish/English) is preferred
Work Type:
This is a fully on-site position in Enfield, Connecticut (Monday - Friday). One work day on Saturday per month
This position is as a 6 month contract to hire
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
