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Complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Assesses the level of risk and makes decisions which directly impact the customer experience. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools
Attendance and punctuality are essential components of the position
Pay- 18.00/HR
Please respond with your updated resume and contact information if you are interested in the role.
