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Job Description:
⢠Will be the day to day IT support of systems including clients, servers, peripherals and network equipment. Manage Network or Client Group on infrastructure to meet the business needs.
⢠Will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues
⢠Should have experience Handling Switches, All aspects of systems administration including servers, routers, firewall, applications, & DB implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring & development of specialized system procedures & Documentation.
Requirements:
⢠Associate degree in Information Technology, Bachelor degree in Computer Engineering or A+ computer certification as a PC computer service technician is a plus
⢠2 years' experience or equivalent combination of education and experience with Active Directory, client-server and networking environments.
⢠Experience with Microsoft certifications, SQL Server
⢠Solid understanding of computer networking and data transmission, Microsoft Windows, software update, and printer driver configure, set-up, installation, and troubleshooting (advanced MS-Windows support is a plus)
⢠Must have Exceptional communication (verbal & written), problem solver and diagnostics, as well as patient skills to Organize, record, track, and document employee and customer issues
⢠After-hours support required as needed
⢠Ability to occasionally travel at short notice to resolve customer service issues
⢠Only U.S. Citizens or persons may apply.
Responsibilities
⢠Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
⢠Receiving, logging and managing calls and service changes from internal staff, vendors via telephone and email
⢠Troubleshooting of IT related problems from in-house software to hardware, such as Mobile devices, Laptops, PCs, Printers, Outlook, phone systems, security systems, soft and hard tokens.
⢠Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
⢠Maintain a high degree of customer service for all support queries
⢠Proficient in the use of MS Office applications used within the companies (Word, Excel, Access,Outlook, PowerPoint, Publisher).
⢠Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups Etc
Candidates may be required to submit to a Criminal Background Check and a 10 Panel Drug Screen.
