OverviewGovCIO is currently hiring a IT Helpdesk Support Technician. This position will be fully remote.Responsibilities
Coordinates communications with End Users as a Tier 1 Specialist for supporting Bi-directional Data API’s and Web Services.
Is very experienced in all phases of software systems and application development.
Ensures optimal application functionality by configuring systems and applications.
Prioritizes customer queries and escalates serious technical issues to developers.
Documents error reports, monitoring performance metrics, and developing general terminology/processes.
Relays application functionality feedback from customers to developers.
Gathers, analyzes, and summarizes information and trends to prepare technical reports.
Acts independently under general direction. Provides technical assistance and advice on complex activities. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems.
Reviews and resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems.
Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvements for management and user consideration.
Assists all engineers in technical operations and ensure utilization of all tools efficiently and prepare all required repair documents and ensure compliance to all organization guidelines.
QualificationsRequired Skills and ExperienceApplicants should:
Have a Bachelor’s degree in computer science or related field, plus 3-5 years (or commensurate experience)
Be self-motivated, fast paced & an analytical problem solver.
Experience with Web Services, API experience, and familiarity with SaaS Products a plus.
Experience with joining SQL Tables and scripting language such as Python, C#, and/or Shell a plus.
Effective communication skills, both verbal and written
Comfortable discussing technical information with users and other support personnel.
Strong Problem solving and decision-making skills.
Ability to work autonomously as well as an integral member of a team.
Experienced with Agile, DevSecOps, Scrum and PMBOK best practices a plus.
Familiarity with JIRA, GitHub, and Confluence a plus
Ability to foster collaborative relationships with other teams and external stakeholders.
Be flexible to change in direction at a moment’s notice while also tracking/executing tasks in progress.
Critical and analytical thinking abilities with great attention to detail
Preferred Skills and Experience
Previous Department of Veterans Affairs experience preferred
Clearance Requirement: Ability to obtain and maintain a VA Public Trust ClearanceCompany OverviewGovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary RangeUSD $75,000.00 - USD $85,000.00 /Yr.Submit a referral to this job (https://careers-govcio.icims.com/jobs/3905/it-help-desk-technician-%28remote%29/job?mode=apply&apply=yes&iniframe=1&hashed=-1834385473)Location US-RemoteID 2024-3905Category IT Infrastructure & Network Engineering & OperationsPosition Type Full-Time
